We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be time where our customers may not be completely
To ensure that we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0161
3458648 or 07970271531, or write to us at 27 Birks Avenue, Lees, Oldham, Lancs, OL4 3PR or email
us at email@example.com and we aim to respond within 14 days of receiving your complaint and
where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we
cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If
you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6032 or